Privacy Policy

Last Updated: January 2025

1. Introduction

P24 Pipe Relining Sydney ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (phone number, email address, physical address)
• Property information and service history
• Payment and billing information
• Communication records and service requests
• Website usage data and analytics
• CCTV footage and inspection images of your pipes (for service purposes)

3. How We Collect Information

We collect information through:

• Direct interactions (phone calls, emails, contact forms, quotes)
• Service visits and inspections
• Our website (cookies, forms, analytics)
• Third-party referrals and business partners

4. How We Use Your Information

We use your personal information to:

• Provide and manage our pipe relining and plumbing services
• Process quotes, bookings, and payments
• Communicate about appointments, service updates, and warranties
• Improve our services and customer experience
• Send marketing communications (with your consent)
• Comply with legal obligations and maintain records
• Respond to inquiries and provide customer support

5. Disclosure of Information

We may share your information with:

• Service providers and contractors who assist in delivering our services
• Payment processors for transaction processing
• Professional advisors (lawyers, accountants, insurers)
• Government authorities when required by law
• Third parties with your explicit consent

We do not sell your personal information to third parties.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and warranties may be retained for extended periods as required by law.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint about our privacy practices

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and provide personalized content. You can control cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Marketing Communications

With your consent, we may send you marketing communications about our services, special offers, and updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your information, or have privacy concerns, please contact us:

• Email: info@p24.com.au

15. Complaints

If you believe we have breached your privacy rights, please contact us first so we can address your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.